Email claimsCase completebut the case shows
Document not attached
Orqestra · operational orchestrationRules / roles / evidence
What entersunclear,leaves decided.
Orqestra turns your rules, roles and documents into a clear workflow — from the request received to the decision recorded.
Portals · approval workflows · back offices · verifiable documents
Living case
Demonstration scenarioCurrent state
RequestUnder review
- 01 · Input
- Documents receivedReceived
- 02 · Check
- Rules appliedChecked
- 03 · Ownership
- Review assignedPending
- 04 · Output
- Decision documentedTraceable
One inputOne ruleOne decision
- Received
- Checked
- Pending
- Assessed
- Escalated
- Decided
- Documented
- Closed
01 · Before
A process does not break. It scatters.
A rule applied from memory, a document kept outside the case, an approval without a reason: the workflow continues, but nobody shares the same reality.
Each channel seems right in isolation. Together, they contradict one another—without producing a reliable status, a clear owner or complete evidence.
Operational diagnosisCase · 0427
Shared reality unavailableObservable consequences
- 03versions in circulation
- 02conflicting statuses
- 00identified owners
- 01decision without a reason
02 · With Orqestra
Put the case in order.
Scattered elements become a governed workflow: every document gets a status, every step an owner and every exception a visible rule.
- InputForm received · status unknown
- DocumentSupporting document received outside the workflow
- EvidenceReceipt received · not attached
- CriterionCondition met · workflow unchanged
- QuestionWho owns this case?
- DecisionApproval sent · justification missing
- RuleObtain approval before decision
- Follow-upWhat is the next action?
- 01Disorder
- 02Structure
- 03Rule
- 04Ownership
03 · Eight situations
One rules engine. Realities that look nothing alike.
A request desk, an assessment panel, a branch network, a non-conformity register: the people and pressures change; the structure of the system remains.
Submission → Decision
Intake & Cases
An organisation receives hundreds of applications, support requests or administrative cases. Every case must be complete, reviewed by the right person and decided on time.
Workflow map01 · Submission → Decision
- Applicant
- Case reviewer
- Service manager
- Management
01SubmissionApplicantReceived
02CheckRulesChecked
03ReviewReviewerPending
04DecisionManagerDecided
Active rules
R-01If a required document is missing, the case returns to the applicant with the list of expected documents.
R-02If the amount exceeds the defined threshold, management approval is required before the decision.
Documents arrive incomplete, versions multiply, and nobody can tell where a case stands without sending an email.
An online portal connected to a back office where every case has a status, an owner and a complete history.
What Orqestra coordinates
View solution Intake & Cases- 01Multi-step submission, with save and resume
- 02Completeness checks before review
- 03Assignment to the right reviewer using your criteria
- 04Sequential or parallel approval workflows
04 · In production
Two contexts. One requirement: know where every case stands.
Candidate portal
ReceivedNew application
Phase 01 · Information
Candidate identity
Partner entity
Selected framework
Phase 02 · Skills
01Supporting documentLocked
02Declared experienceRecorded
03SkillsPre-filled
Rules engine
CheckedEligibility check
Case receivedApplication · Demonstration
Framework, skills and documents attached to one authoritative version.
R-01Document completenessCompliant
R-02Skills frameworkApplied
R-03EligibilityValidated
Assessor workspace
AssessedMulti-criteria scorecard
Level 01Fundamentals
Complete
Level 02Practical assessment
Calculation in progress
Level 03Final validation
Upcoming
Assigned assessorShared scorecard · automatic calculationJustification required
KAFAA Programme · DemonstrationCertificate of
Certificate of
skills
Demonstration case
- Framework
- Skills validated
- State
- Documented
- Identifier
- KAFAA-DEMO-024
Verification page
Document recognised
The identifier and QR code connect the certificate to its verification page.
StateValid
Audit trailRetained
02
HappyTaux
Online credit broker
A broker offers financing solutions to individuals, independent professionals and businesses. The journey runs from the online request through document analysis and offer comparison to contracting.
People in the workflow
Read the full case- Applicant
- Analyst
- Financial partner
- Back office
Demonstration scenarioCase · Financing
ReceivedActive stage
Request
Multilingual request portal with a step-by-step form
- Owner
- Applicant
- State
- Received
- Output
- Request received
Institutional, professional and private contexts.
The sector changes. The requirement does not: move every case forward using visible rules and retain evidence of every decision.
Reference register04 organisations
- 01Ministère du TourismePublic institutionSupported
- 02Confédération Nationale du TourismeProfessional confederationSupported
- 03HappyTauxCredit brokerSupported
- 04MAG ManagementCompanySupported
05 · Your workflow
Which process needs to move?
Give us the starting point. A few lines are enough for the UPOUI team to understand the people, rules and point where the workflow gets blocked.
- 01You describe the workflow
- 02We identify the people, rules and pressure points
- 03We propose a scope and estimate