C-01
Multiple sites and entities
Requirement built in← Industry atlas06 / 06
Operating contextCommerce & distribution
A retail network that sends requests, incidents and maintenance needs to a central operations team.
Context identified04 scenarios
01 · The real context
The network is distributed, service providers are external and headquarters needs a complete view without administering every location.
02 · Non-negotiables
What the system must respect before it can accelerate.
C-02
Fast reporting from the field
Requirement built inC-03
Centralised oversight
Requirement built inC-04
External providers to integrate
Requirement built in03 · Relevant systems
A network service desk where every store reports, each provider intervenes and headquarters oversees progress.
This scenario is a starting point. Explore the systems usually configured in this industry and how their stages connect.
Configuration bench · Commerce & distributionScenario 01 / 04
Configured scenarioReceived
Offices · Branches · Delegations
Networks & Partners
01EntityCoordination
02RoutingRules
03ProcessingEntity
04OversightCoordination
Partner entityNational coordinationApplicant
Delivered system
A network working in one system, where each entity manages access and central coordination sees the whole picture.
Configured scope
Open solution Networks & Partners- 01Entities, regions and affiliations
- 02Roles by level
- 03Routing rules
- 04Coordination dashboards
Your environment
Public sectorPhysical and online service desks, branch networks and national programmes.Describe the workflow as it operates today, with its constraints, people and exceptions.
Describe your context